Refund and Returns Policy

RETURN POLICY

We at ACACIA HOME strive to provide the best to our customers, utmost care and checking of merchandise is carried out before each dispatch. We would like our customers to be happy and satisfied with their purchase As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please do check our Return Policy for your understanding.

A product is only eligible for return under the following conditions:

  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
    • If you identify a quality or a manufacturing defect on the received product.
    • If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery.

To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

RETURN PROCESS :

  1. Please raise a Return Request within 48 hrs of delivery by calling our Customer Service at 022 28574973 0r email at info@acaciahome.co.in
  2. You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to email info@acaciahome.co.in
    (you can mail the picture in the first step, for a faster process). Our Quality Assurance team will check the details in reference to its eligibility of return.
  3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse.
  4. Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it. Read further for important details.

POINTS TO REMEMBER:
– Product must be returned with the original packaging, including the tags.
– Product should be unused and in the original condition.
– Product can be returned for a store credit or a refund, processed within 7 days of receiving the merchandise in our warehouse.
– Acacia home  reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

For any assistance contact our Customer Service at 022 28574973 (Monday – Saturday 10 AM to 6 PM) or mail us at info@acaciahome.co.in to initiate the return process.

REFUND POLICY :

All refunds will be processed within 7 days of receiving the merchandise back at our warehouse.

All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days. Any NEFT transactions takes about 5 days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.